CambridgeFX Review

This review of CambridgeFX money transfers will show you the ins and outs of the company and will assist you in decidinge whether should you use the firm, or not.

CambridgeFX isn’t rated on our top 10 money transfer companies for May 2020 list, based on its editorial ranking. We encourage you to have have a look at Cambridge FX recommended alternatives here.
Logo
🏛️ Established 1992
🌎 International Clients Yes
💱 Currencies Offered 140
💷 Minimum Transfer No limit
📲 Trading via Online, mobile, telephone, API
🏢 Offices In Canada, United States, England, Spain, Australia
⚖️ Regulation FCA, ASIC, AFSL, licensed Money Transmitter in the US, FINTRAC Money Services Business license in Canada
🤯 Fees No disclosure on website
Promotional Code None
👨‍👩‍👧‍👦 Client Reviews No online reviews on Trustpilot or Google Play; 2 reviews on App Store; 5 Google reviews
⭐ Client Rating 4.5 out of 5 (App Store), 3.4 Google Reviews
Website https://www.cambridgefx.com/home/
🏆 Awards Global Payroll Association Award: International Payroll Payments Provider of the Year (2019)
ITIJ Award: Specialist Provider of the Year (2018)
Canada’s Best Managed Companies Award (2017; two-time winner);
Global Finance Magazine FX Product Innovation Award: Cambridge Link Mobile Application (2017)
👍 Advantages
  • Global presence with many offices in 3 different continents
  • Broad range of services and integrations (API, hedging, automation)
  • Long-serving company in the market with ~500 employees
  • Accommodating to French speakers
👎 Disadvantages
  • Lacking in transparency
  • Lacking in online presence and reviews/testimonials

 

Company Information and Credibility


Company size:

Cambridge Global Payments (CambridgeFx) is a large company, which may come as a surprise given its lack of online presence. With over 25 years of experience, and having served over 14,000 global businesses for cross-border payment, CambridgeFx has certainly proved itself as a strong competitor in this market.

CambridgeFx is also backed by FLEETCOR Technologies, its parent company, which is a Fortune 1000 company and a S& P 500 member with over $22 billion market capitalisation.

Regulated By:

With offices in the UK, Canada, Australia and the US, Cambridge Fx has extensive licensing and regulation that it complies with. Here are some of Cambridge’s licensing information.

 

Canada

  • Ontario corporation: 1980873
  • FINTRAC Money Services Business license: M17163510
  • Quebec Money Services Business license: 900009
  • Global Markets Entity Identifier (GMEI): 5493007HHN4G8PA5MS11

 

United States

  1. Delaware corporation: 3359789
  2. FinCEN Money Services Business registration: 3100013907918
  3. Global Markets Entity Identifier (GMEI): 549300E6BD9BP1l0G794
  4. Licensed Money Transmitter

 

UK

  1. England & Wales company: 05271222
  2. Financial Conduct Authority: FRN 900702 – for the provision of electronic money and
  3. payment services
  4. Information Commissioner’s Office Registration Number: ZA031019

 

Australia

  • Australian business number: 85 126 642 448;
  • Australian Securities & Investment Commission (ASIC)
  • AFSL: 351278

Awards:

  • Global Payroll Association Award: International Payroll Payments Provider of the Year (2019)
  • ITIJ Award: Specialist Provider of the Year (2018)
  • Canada’s Best Managed Companies Award (2017; two-time winner);
  • Global Finance Magazine FX Product Innovation Award: Cambridge Link Mobile Application (2017)

Conclusion:

Cambridge Fx is a large, established company with a big-hitter as its parent company, along with a 25 year track record. The company has a decorated awards cabinet, along with being licensed and regulated in four separate countries. It is up to part with the biggest and most respectable money transfer companies like Moneycorp.

Client Feedback


Research:

Client feedback is almost non-existent. There are no reviews on TrustPilot or other large review sites. There are 5 reviews on Google (3.4/5), and 2 reviews on App Store (4.5/5)


Positive:

  • Strong service
  • Functional app
Negative:

  • Poor customer service (long waiting times to get through to call center)
  • Accusations of lying

Conclusion:

TrustPilot and other large review sites do not have a single review on Cambridge Fx — in fact, there’s not even a page dedicated to the company. You can see from Glassdoor that previous employees found their experience working there satisfactory, but it doesn’t tell much about the service they’re providing. The only glimpse of customer experience we can get seems to suggest that customer service is poor, but the app works as intended.

Exchange Rate & Fees


Fees: Fees are not disclosed by Cambridge Fx.

Exchange Rates: Whilst Cambridge Fx describe their exchange rates as “competitive”, they do not back this up by publicly stating the exchange spread that is taken.


Conclusion:

Cambridge FX, like XE, tend to focus on delivering bespoke service through their dedicated account manager, which may explain why they do not state the fees (i.e. they may vary from each scenario). However, giving no indication of fees or exchange rate is concerning for the customer. You should be extremely skeptical and careful around their costs as they clearly are not making an effort to be transparent.

Global Reach & Service


Research:

  • Dedicated Dealer: Yes
  • Offices: United States, Canada (global headquarters), UK, Australia
  • Ways to approach: Telephone, email,
  • Translations: English, French
  • Accepts clients: Global
  • Currencies Handled: 140
  • Client reviews: Non-existent

Conclusion:

The global reach of Cambridge Fx is significant. With offices in Australia, UK, US and Canada, there is more room for support and accommodating global clients. Additionally, Cambridge appears to have a focus on good service, which is why they have a dedicated account dealer. Lastly, perhaps due to their presence in the Canadian, the website can be translated to French. This all appears strong on paper, but the evidence of this in the form of reviews is lacking.

Additional Functionalities

As one would expect with a remittance company that has a dedicated dealer, hedging is very much supported. Structured options, Vanilla option, Exchange Swap and so on are all available.

What’s more impressive is their AP automation solutions. Their payables software can connect to your bank account, as well as invoice data from different offices and departments. Many other tools are on offer here too, such as virtual credit cards, vendor networks, as well as a robust API.

Cambridge offer various business solutions too, such as payroll, eCommerce, partnership programs among others.

Conclusion:

Due to their longevity in the market, CambridgeFx have developed a large network of services that all work together, meaning you can rely on a single entity for many solutions.

Review Summary

Bottom Line

Cambridge Global Payments (CambridgeFx) is a large company, which may come as a surprise given its lack of online presence. Their strongest point is their functionalities and service. They offer a dedicated dealer, an expert workforce and many solutions and integrations. Dealing with 140 currencies, you could feel although this is extremely useful for a business (CambridgeFx is certainly not aimed at individuals). However, the degree to which they deliver on this is still up in the air. Ultimately, there is no substance to these claims without letting us know their fees, exchange rates or having testimonials. It is however safe to try use and see for yourself, given that it’s fully regulated and long-established.

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