XE Money Transfer Review (XE.COM)

This XE Money Transfer review is intended to explain the pros and cons of using this company for your future money transfer needs. We focus on the important aspects like fees and exchange rates, the quality of the online trading platform, and the level of service provided. XE Money Transfer is a merger of Xe.com and HiFX that took place in 2019.

 

Logo xe logo
🏛️ Established 1993. Owned by Euronet since July, 2015. Merged with HiFX since December, 2018.
🌎 International Clients ✓ Internationally
💱 Currencies Offered Approximately 60 Currencies. Full list available on website.
💷 Minimum Transfer No set minimum
📲 Trading via Website platform or mobile app
🏢 Offices In UK, Canada, US,Australia and New Zealand
⚖️ Regulation ✓ XE Money Transfer for european based individuals is now provided by HiFX Europe Limited, regulated by the FCA as an Authorised Payment Provider.
✓ HiFX is also regulated in Canada, Australia and New Zealand where the rebrand to XE money transfer similarly applies.
🤯 Fees No Fees Worldwide. Exchange rate depends on volume/currencies.
Promotional Code None
👨‍👩‍👧‍👦 Client Reviews
Over 29,000 reviews on TrustPilot
⭐ Client Rating Approximately 96% positive feedback. Prior to merger with HiFX, XE had about 70% positive feedback.
ℹ️ Website www.xe.com
🏆 Awards None
👍 Advantages Since 1993

Ultra-Accurate Currency Quotes

Owned by Industry Giant Euronet Worldwide

Now provided by HiFX, fully regulated in all jurisdictions present

👎 Disadvantages Poor app functionality as it stands

No Industry Awards or Recognition (for Money Transfers)


Our Rating: Pending

Status: Not In MTC’s Most Recommended List

 

 

Company Information and Credibility


Company Size:  

XE.com, which was established in 1993 in Ontario, Canada, is one of the Internet’s first currency exchange rate providers. Nowadays, there are hundreds of websites offering up-to-date information (we also have our own foreign currency rates section), but back when XE was established, there were none.

Between 1993 and 2002, together with the popularization of the Internet, XE.com became a synonym for everything currency related. It created a variety of tools, graphs, and APIs, and many companies were happy to pay a monthly retainer to gain access to them.

In 2002 XE started XE Trade, an online international money transfer service. While it was still selling currency data packages to companies, this has supposedly become the company’s main revenue stream. Since 2002, XE Trade Money Transfers has processed more than $10 billion in global payments and has served thousands of businesses and individuals.

In July 2015 XE.com was bought by Euronet, the owners of HiFX and Ria money transfer (among others). The company employed 20-30 employees in Canada prior to the purchase.


Regulated By: 

XE Money Transfer, now provided by HiFX, is regulated in Europe, Australia, Canada and New Zealand. Adding to XE’s existing licenses in the US.

In its younger years and prior to using HiFX as their payment providers (as part of the acquisition by Euronet Worldwide), XE worked with Western Union. Which is also, of course, fully regulated, being the largest non-bank money transmitter in the world.

XE’s Announcement on Moving to HiFX in 2016:

xehifx

XE Money update as of January 2019:


Conclusion: 

XE.com is well-established and appears to be trustworthy considering how long it has been operating. It is extremely well-known as the world’s currency authority (Its motto is “the world’s favourite currency site”).

XE Money Transfer is now being consistently delivered by HiFX who have regulated themselves with the FCA and other jurisdictions. This is preferable to the previous set up where you would hope XE.com were choosing the right outsourced FX partner for your transfer. It is still not listed as one of the best currency transfer companies to provide the service

Client Feedback


Research:

There are over 29,000 TrustPilot reviews which are 96% positive. With the strong XE brand, usage of the service and indeed the number of reviews appear much higher than before, perhaps incorporating HiFX reviews too.

For the sake of comparison, a company like World First has around 7,000 verified reviews on Feefo.


Positive:
Clients who loved XE Trade said the following:

  • They like to stick to the bigger, better-known brands
  • Rates were excellent
  • The registration process was easy
  • The transaction went smoothly
Negative:
Dissatisfied clients have reported the following faults:

  • Some clients complaining that the online system is not as easy to use as before
  • Rates appear to have been raised for some HiFX clients since the migration to XE
  • Some trades are taking too long to go through
  • Clients are not forwarded to the managers if they want to speak to a higher authority within the company
  • Clients receive less money than they anticipated
  • Client support is outsourced and non-professional
  • At times, rates are worse than banks

Conclusion:

A small number of  XE reviews we have discovered online are negative, detailing a number of reasons for their poor rating: non-responsive staff, poor rates, and a trickier online platform.

The 96% of positive reviews we have found online provide the complete opposite notion. The positive reviewers are extremely satisfied with the service they have received, the rates, and every other aspect.

There are additional reviews on the Comments section of this review by non-verified clients who provided feedback in regards to the service they have received.

Leave a Reply